Got Questions?
We’ve Got Answers!
Find answers to common questions about our services, process, and how we can help.
- General Questions
What areas do you service?
We proudly service Canberra, Queanbeyan, and surrounding areas. If you’re unsure whether we cover your location, feel free to contact us.
What types of electrical work do you do?
We specialise in commercial and residential electrical services, property management electrical work, switchboard upgrades, appliance installations, smoke alarm services, and more.
Are you licensed and insured?
Yes, we are fully licensed and insured, ensuring high-quality and safe electrical work for all our clients.
Do you offer free quotes?
Yes, we provide free quotes! For straightforward jobs, we can often provide an estimate quickly. If your request requires a detailed inspection or diagnostics, a small fee may apply—but don’t worry, this will be deducted from the final cost if you go ahead with the job. Contact us, and we’ll guide you on the best approach for your quote request.
What are your working hours?
Our standard working hours are Monday to Friday, 8 AM – 5 PM. For urgent requests, please contact us to check availability.
Do you offer emergency electrical services?
For urgent electrical issues, contact us as soon as possible. While we primarily operate during business hours, we may be able to assist with emergency situations, depending on availability.
- Services & Installations
Can you help with energy-efficient lighting solutions?
Yes! We can upgrade your home or business with LED lighting, sensor lighting, and other energy-saving solutions to reduce your electricity costs.
Do you supply and install appliances, or can I provide my own?
We offer both supply and installation services, as well as installation-only options for client-supplied appliances.
What brands of appliances and electrical materials do you use?
We work with trusted brands known for quality and durability, ensuring the best results for your home.
How long does an installation take?
The timeframe depends on the service. Simple installations like light fittings, power points or ceiling fans can take an hour or two, while switchboard upgrades may require half or full day. Appliance installations vary based on the unit type and site conditions.
Do you provide a warranty for your work?
Yes, we offer a 12-month workmanship warranty. Manufacturer warranties also apply to appliances and materials we supply.
Can I choose my own ceiling fan, power points, lighting, or appliances?
Yes! We can provide recommendations, but you are welcome to choose your preferred products.
Do you provide certificates and testing?
- Certificate of Electrical Safety (CES) for electrical work.
- Smoke Alarm Compliance Certificates for properties requiring compliance checks.
- Anti-Islanding Periodic Testing Certificates for solar installations.
- Safety & Compliance
How often should smoke alarms be tested or replaced?
Smoke alarms should be tested monthly and replaced every 10 years. We can help with inspections and replacements.
What is a switchboard upgrade, and do I need one?
A switchboard upgrade replaces outdated electrical panels with modern, safer units. If your switchboard is old, frequently trips, or doesn’t comply with current safety standards, an upgrade may be necessary.
What should I do in an electrical emergency?
If you experience an electrical emergency, turn off the power at your switchboard (if safe to do so) and contact a licensed electrician immediately.
Do you handle compliance checks for businesses or rental properties?
Yes, we provide ongoing compliance services for residential, rental, and commercial properties, including smoke alarm checks, RCD testing, and general electrical safety assessments.
What electrical safety measures should I follow at home?
- Regularly test your smoke alarms.
- Avoid overloading power points and power boards.
- Have faulty wiring or flickering lights checked by an electrician.
- Schedule periodic electrical inspections for older homes.
- Billing & Payments
How do I pay for services?
We accept bank transfers, credit/debit cards, Afterpay, and other convenient payment options.
Do you require a deposit for bookings?
For larger jobs, a deposit may be required. We will inform you of any deposit requirements when you receive your quote.
Do you offer payment plans?
At this time, we do not offer payment plans, but we provide clear invoicing and payment terms for convenience.
Will I receive an invoice?
Yes, all clients receive a detailed invoice upon completion of the job.
- Bookings & Cancellations
How do I book an appointment?
You can book an appointment through our website or by calling us directly.
Can I reschedule or cancel my appointment?
Yes, please notify us at least 24 hours in advance for rescheduling or cancellations.